Many health care providers wince when they hear their patients described as customers. But, the bald truth is that dental patients are precisely that–consumers. And they have high expectations. Are you and all of your employees doing everything possible to provide stellar customer service to your patients? If not, a lack of emphasis in this area may be impacting your bottom line....Read More
Are you and your dental clinic staff thoroughly steeped in HIPAA compliance? If so, that’s terrific. You can rest easy knowing you’re not at risk for HIPAA violations—the fines for which can be frighteningly high.
If you’re unsure whether you’re totally on top of HIPAA compliance, see if you can answer the following questions correctly. Your success, or lack of success, will be a good...Read More
Mention “culture” to many dentists and it brings back dental school memories.
Dental office culture s a personality that defines what it’s like to work there, how the staff treats their patients, and what the staff’s fundamental beliefs and work ethics are. One of the challenges of growth in dental businesses, whether in one or multiple locations, is maintaining the...Read More
Getting patients to accept treatment is a real challenge for most dental practices. Dentists typically explain to patients why specific treatments are needed and are then puzzled when patients don’t move forward with the treatment they should have to maintain their oral health. The reality is that getting patients to commit to treatment takes much more than merely providing a logical...Read More
It’s no surprise that dental office management appeals to many dental professionals. Dental office managers are one of the leaders in the practice. They oversee the day-to-day operations of the dental office so that dentists can concentrate on patient care. Managers’ wide-ranging duties may include supervising staff, maintaining appointment schedules, coordinating patient treatment and...Read More
Your Dental Office Receptionist Make a Lasting First Impression
First impressions are important. When patients are walking into the waiting room, have that area reflect the practice’s attitude toward overall patient comfort. It should be clean, calm, and relaxing.
This also reflects on the receptionist’s appearance. To establish a lasting and professional impression, receptionists...Read More
HR Skills For Your Dental Practice Manager
If you’re a dental practice owner, the following real-world headlines might give you some heartburn. U.S. Department of Labor investigation results in Tennessee dental practice paying $50,000 in back wages and liquidated damages (US Department of Labor)
Company to pay $584,000 for firing employees who demanded overtime (Washington Post)
Court orders...Read More
Feeling the pinch of competition? Looking for ways to increase revenue for your dental clinic? You might think that recruiting new patients is the best possible way to boost production. Think again. Your current patient base is actually a treasure trove of potential income—if you can increase your rate of dental treatment acceptance. If you’re like most dental clinics, your current...Read More