Missed appointments,no-shows, and last-minute cancellations are not acceptable for any type of business.They are especially detrimental when appointments are the basis of business revenue.
If your practice is grappling with these challenges,maybe it’s because you are not doing enough to prevent the cancellations in the first place.
Remember that missed appointments, no-shows and...Read More
We cannot overemphasize how important it is to provide a positive patient experience.
When it comes to patient experience, the relationship is everything.
This time-tested adage is still spot-on: “First impressions are the most lasting.”
Your staff should strive to create a positive, memorable experience even before the patient visits your dental practice.
When a new patient calls...Read More
Do you and your staff interact exactly the same way with all of your patients? If so, then your dental practice is missing out on opportunities to improve connections with patients and boost treatment acceptance rates. Also, a 2016 study conducted at the University of New Mexico Dental School indicated that “determination of patient personality type results in better patient communication and...Read More
Weave a commitment to customer service into the fabric of your organizational culture
I recently read an article in Forbes magazine on customer service. The article notes that “Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” We couldn’t agree more. All employees in your dental clinic should understand the...Read More
Many health care providers wince when they hear their patients described as customers. But, the bald truth is that dental patients are exactly that–consumers. And they have high expectations. Are you and all of your employees doing everything possible to provide stellar customer service to your patients? If not, a lack of emphasis in this area may be impacting your bottom line....Read More
Getting patients to accept treatment is a real challenge for most dental practices. Dentists typically explain to patients why specific treatments are needed and are then puzzled when patients don’t move forward with the treatment they should have to maintain their oral health. The reality is that getting patients to commit to treatment takes much more than simply providing a logical...Read More
Getting regular check-ups from the dentist not only is important for one’s health but is also beneficial for preventing tooth decay and other issues that could potentially cause problems down the road. Some patients put off going to the dentist just for those reasons alone. Others hate going because of the time and expense. But did you know, a study found out patients also dislike...Read More
Feeling the pinch of competition? Looking for ways to increase revenue for your dental clinic? You might think that recruiting new patients is the best possible way to boost production. Think again. Your current patient base is actually a treasure trove of potential income—if you can increase your rate of dental treatment acceptance. If you’re like most dental clinics, your current...Read More