Whether or not you’re recruiting new employees at this exact moment, there will soon come a time when you’ll need to hire new staff. Many dental practice managers struggle with hiring, seeing it as a time-consuming task that drags you away from your normal daily responsibilities and puts pressure on the rest of your team as you try to manage short-handed. However, there is a...Read More
As a dental manager, you will have dealt with a lot recently to make significant changes to your practice to provide quality care and top-class patient experiences, within the new requirements and guidelines laid out by the various health- dental organizations as well as your state and city. It’s not been easy, but hopefully, you have managed to weather the storm to get your practice back into...Read More
Recently, a colleague shared with me a promotional email they had received from a dental practice, offering dental whitening at a discounted price, which we assume was sent to their entire patient database. This got me thinking – I wonder how successful this offer will be in generating business for them? Part of this is my curiosity as a dental practice consultant, interested to know how...Read More
In a well-known quote, William Cowper once said, ‘variety is the spice of life, that gives it all its flavor,’ a common saying that applies to all aspects of life, both personal and professional. Yet, if we think about it, in a dental practice, most of our staff are hired to perform a specific set of tasks every day, within a specified framework or process, within, by and large,...Read More
Dental practices all over the country are thrilled, and relieved, to be open again. Hopefully, the backlog of patients who missed their scheduled appointments this spring is keeping your clinic busy.
Despite the impact of COVID-19, marketing remains important to the health of your business. Particularly in light of the current uptick in cases, many patients may hesitate to schedule dental care...Read More
A Forbes article notes that “When good leadership is in place in a company, it can be felt throughout the entire organization” and “Bad leadership can also be felt throughout the entire organization―only not in a good way. We couldn’t agree more! In my dental consulting practice, I’ve witnessed first-hand the impacts of both effective and sub-par leadership. When strong leadership is lacking,...Read More
While helping dental businesses to thrive and grow over the past decade, I’ve found that there’s one challenge that plagues nearly all of my clients—staff turnover. Below are some actions you can take to recruit and retain top talent.
First, let’s look at the typical staffing scenario in a dental practice. The front office staff person gives two weeks’ notice. The practice scrambles to hire a...Read More
Missed appointments,no-shows, and last-minute cancellations are not acceptable for any type of business.They are especially detrimental when appointments are the basis of business revenue.
If your practice is grappling with these challenges,maybe it’s because you are not doing enough to prevent the cancellations in the first place.
Remember that missed appointments, no-shows and...Read More
We cannot overemphasize how important it is to provide a positive patient experience.
When it comes to patient experience, the relationship is everything.
This time-tested adage is still spot-on: “First impressions are the most lasting.”
Your staff should strive to create a positive, memorable experience even before the patient visits your dental practice.
When a new patient calls...Read More
In my consulting practice, I always begin work with new clients by doing a comprehensive practice analysis. An important component of this analysis is reviewing key financial metrics. One of those is the “age” of pending insurance claim payments. Recently, I was astonished to discover that one of my new clients had over $300,000 in unpaid insurance claims—some of which were more than 15 months...Read More