Many health care providers wince when they hear their patients described as customers. But, the bald truth is that dental patients are exactly that–consumers. And they have high expectations. Are you and all of your employees doing everything possible to provide stellar customer service to your patients? If not, a lack of emphasis in this area may be impacting your bottom line....Read More
Are you and your dental clinic staff thoroughly steeped in HIPAA compliance? If so, that’s terrific. You can rest easy knowing you’re not at risk for HIPAA violations—the fines for which can be frighteningly high.
If you’re unsure whether you’re totally on top of HIPAA compliance, see if you can answer the following questions correctly. Your success, or lack of success, will be a good...Read More
Mention “culture” to many dentists and it brings back dental school memories of how they determined what organisms were causing what disease and what antimicrobial could be used to combat the disease.
Actually, the culture of a dental office is the personality that defines what it’s like to work there, how the staff treats their patients, and what the staff’s fundamental beliefs and work...Read More
Getting patients to accept treatment is a real challenge for most dental practices. Dentists typically explain to patients why specific treatments are needed and are then puzzled when patients don’t move forward with the treatment they should have to maintain their oral health. The reality is that getting patients to commit to treatment takes much more than simply providing a logical...Read More
It’s no surprise that dental office management appeals to many dental professionals. Dental office managers are often viewed as one of the leaders in the practice. They oversee the day-to-day operations of the dental office so that dentists can concentrate on patient care. Managers’ wide-ranging duties may include supervising staff, maintaining appointment schedules, coordinating patient...Read More
Getting regular check-ups from the dentist not only is important for one’s health but is also beneficial for preventing tooth decay and other issues that could potentially cause problems down the road. Some patients put off going to the dentist just for those reasons alone. Others hate going because of the time and expense. But did you know, a study found out patients also dislike...Read More
If you’re a dental practice owner, the following real-world headlines might give you some heartburn. U.S. Department of Labor investigation results in Tennessee dental practice paying $50,000 in back wages and liquidated damages (US Department of Labor)
Company to pay $584,000 for firing employees who demanded overtime (Washington Post)
Court orders dentist to pay $85K to employee fired for...Read More
Feeling the pinch of competition? Looking for ways to increase revenue for your dental clinic? You might think that recruiting new patients is the best possible way to boost production. Think again. Your current patient base is actually a treasure trove of potential income—if you can increase your rate of dental treatment acceptance. If you’re like most dental clinics, your current...Read More