As a dental manager, you will have dealt with a lot recently to make significant changes to your practice to provide quality care and top-class patient experiences, within the new requirements and guidelines laid out by the various health- dental organizations as well as your state and city. It’s not been easy, but hopefully, you have managed to weather the storm to get your practice back into...Read More
When we think about excellent employees, most of us focus on skills, experience, and abilities. All of these are, of course, important. But the real game changer in terms of employee performance is their mindset (i.e., outlook and attitude).
A well-known Stanford psychologist, Dr. Carol Dweck, studied student achievement for a couple of decades. She discovered that students fell into two...Read More
Weave a commitment to customer service into the fabric of your organizational culture
I recently read an article in Forbes magazine on customer service. The article notes that “Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” We couldn’t agree more. All employees in your dental clinic should understand the...Read More
It’s no surprise that dental office management appeals to many dental professionals. Dental office managers are often viewed as one of the leaders in the practice. They oversee the day-to-day operations of the dental office so that dentists can concentrate on patient care. Managers’ wide-ranging duties may include supervising staff, maintaining appointment schedules, coordinating patient...Read More
Feeling the pinch of competition? Looking for ways to increase revenue for your dental clinic? You might think that recruiting new patients is the best possible way to boost production. Think again. Your current patient base is actually a treasure trove of potential income—if you can increase your rate of dental treatment acceptance. If you’re like most dental clinics, your current...Read More