How many new dental patients are you receiving per month? Even with the most loyal patient base and the highest quality practice experience, you will probably go backward if you do not see at least 20-30 new patients per month. That’s for a regular dental practice where the majority of patients schedule hygiene visits every six months. For a specialty practice such as orthodontics,...Read More
Diversity and Inclusion: A Leadership Conversation.
This year, 2020, will be memorable for many reasons. One notable area is the increased awareness of diversity in our society, including diversity in the workplace. The United States continues to become increasingly diverse, as we know, but this change isn’t always reflected in the way we manage the dental practice workplace. The neighborhoods...Read More
Key Performance Indicators and Your Dental Practice
When running a dental practice, specific measures can help you understand practice performance. These metrics or key performance indicators are useful to evaluate your practice’s performance and if you would be considering the acquisition of another dental practice.
There are infinite metrics that you could identify and possibly run...Read More
Let Your Patients Speak For And Grow Your Practice
If you have recently gone out to dinner at a new restaurant or are planning a Black Friday purchase, then chances are you have consulted online reviews and testimonials. We all do it! It’s become the new word of mouth and an essential part of your dental practice marketing strategy. Studies show that a whopping 88% of people trust online...Read More
Whether or not you’re recruiting new employees at this exact moment, there will soon come a time when you’ll need to hire new staff. Many dental practice managers struggle with hiring, seeing it as a time-consuming task that drags you away from your normal daily responsibilities and puts pressure on the rest of your team as you try to manage short-handed. However, there is a...Read More
You have your practice up and running in the new normal. You’ve already re-engineered patient management to be ‘COVID proof’ at your office, for the health and safety of your patients as well as your staff. The pandemic has also likely forced you to limit the number of patients you can see each day. On top of that, you’ve probably also had some patients delay or cancel cleanings and treatments...Read More
After The Storm, Its Time To Rebuild Your Culture
As a dental manager, you will have dealt with a lot recently to make significant changes to your practice to provide quality care and top-class patient experiences within the new requirements and guidelines laid out by the various health- dental organizations and your state and city. It’s not been easy, but hopefully, you have managed to...Read More
Recently, a colleague shared with me a promotional email they had received from a dental practice, offering dental whitening at a discounted price. We assume it was sent to their entire patient database. This got me thinking – I wonder how successful this offer will be in generating business for them? As a dental practice consultant, I’m always curious about how individual practices market...Read More
A dental practice needs well-trained experts in their traditional, assigned roles. But, cross-training is an inexpensive investment that will save the day.
Cross-Training Your Team To Manage Around The Challenges of Absenteeism
In a well-known quote, William Cowper once said, ‘variety is the spice of life, that gives it all its flavor,’ a common saying that applies to all aspects...Read More