Online training has come a long way in the last two decades. With the plethora of e-learning authoring tools that have emerged, virtual learning is more effective and engaging than ever before. It’s also much more cost-effective than conventional classroom-based training. The following are just some of the advantages of e-learning over in-person training.
Significant cost reduction. The economies of scale gained with online training are substantial. A course is developed once that can be shared hundreds or thousands of times. One very large DSO case study, reported a savings of $18.5M in training-related expenses when they switched to e-learning.
Access to the right training at the right time. One of the biggest advantages of e-learning is that employees can access exactly what they need when they need it. With on-demand training, there are no logistical or scheduling complications. You just hired a new employee? That employee can access training that’s specifically designed for those in their job role on their first day at work. She doesn’t have to wait for a training session that’s scheduled for the following month.
Targeted. Do you currently have staff in different roles with different levels of experience sitting through a one-size-fits-all 4-hour or 8-hour course? The training likely includes some content that’s not relevant for everyone in the room—either because it’s not applicable to their role, or it’s not at the right level. With e-learning, training can be modularized into smaller units so that each employee can acquire exactly the skills and knowledge that they need at times that work for them and the organization. Staff can also work at their own pace, reviewing areas that are more challenging or moving quickly through content that they easily grasp.
Scalable. Scaling up training to meet the needs of a growing organization can be a herculean and expensive task with in-person training sessions. Coordinating training schedules at times that work for staff is a headache. Your organization may end up with a gap in training because of these logistical challenges. And between the cost of trainers and staff downtime the organization’s bottom line takes a huge hit.
Measurable. At the end of most in-person training, an evaluation sheet is distributed. If participants say they liked the training, then it’s considered a success. But, actually, just because participants say they liked the training doesn’t mean they learned and retained the information presented. Evaluating actual mastery of new content requires an assessment. With e-learning, measuring mastery is easy, and learning management systems can typically generate reports on employee performance with a couple of clicks.
Given the limitations imposed by the pandemic, there’s even more impetus to switch to e-learning. For more information about how e-learning can address key challenges for dental organizations, download our eBook. To get a better sense of what’s possible with e-learning, take a look at our short course demo on dental office customer service.
If you’d like to chat with us about how our organization can save you money, while optimizing your training programs, contact us.Read More
Missed appointments,no-shows, and last-minute cancellations are not acceptable for any type of business.They are especially detrimental when appointments are the basis of business revenue.
If your practice is grappling with these challenges,maybe it’s because you are not doing enough to prevent the cancellations in the first place.
Remember that missed appointments, no-shows and last-minute cancellations are the end result of the unspoken messages you convey to patients.
Do you want to find out about the 2 most powerful reasons why patients miss or cancel their appointments? Continue reading…
Lack of interest is probably the main reason why patients cancel appointments.
Let’s be honest here! We all know we should be taking care of our oral health, but having dental work is not fun.
Patients tend to prioritize anything else over their dental appointment. It is a fact, and you know it! If it doesn’t hurt, it can wait.
Patient education is crucial to overcoming the lack of interest challenge. Your staff should be able to communicate the information in a way that “hits home” so patients become more engaged with the treatment.
Also, it could be worth while to review the appointment confirmation protocol followed by your front desk staff. Your patients might not be receiving the confirmation calls or texts as they should. Sometimes little changes can give you impact-full results.
Lack of connection is the second reason.
Your job is to create an inviting environment for the patient and build a trusting relationship.
How many times did you feel like you didn’t want to go somewhere, but you made an effort to go anyway because you didn’t want to disappoint a friend or family member?
The power of connection is a remarkable tool when dealing with cancellations and no shows. Make their next appointment personal!
This job is not one person’s role. The whole staff should embrace it.
With proper communication, everyone on your team can create and deliver the best patient experience.
Recommended courses are:
- Introduction to Leveraging Communication Styles
- Leveraging Communication Styles (choose the appropriate style)
- Handling Common Patient Interactions Optimally