A dental practice needs well-trained experts in their traditional, assigned roles. But, cross-training is an inexpensive investment that will save the day.
Cross-Training Your Team To Manage Around The Challenges of Absenteeism
In a well-known quote, William Cowper once said, ‘variety is the spice of life, that gives it all its flavor,’ a common saying that applies to all aspects...Read More
Dental practices all over the country are thrilled, and relieved, to be open again. Hopefully, the backlog of patients who missed their scheduled appointments this spring is keeping your clinic busy.
Despite the impact of COVID-19, marketing remains important to the health of your business. Particularly in light of the current uptick in cases, many patients may hesitate to schedule dental care...Read More
A Forbes article notes that “When good leadership is in place in a company, it can be felt throughout the entire organization” and “Bad leadership can also be felt throughout the entire organization―only not in the right way. We couldn’t agree more! In my dental consulting practice, I’ve witnessed first-hand the impacts of both effective and sub-par leadership. When strong...Read More
While helping dental businesses to thrive and grow over the past decade, I’ve found that there’s one challenge that plagues nearly all of my clients—staff turnover. Below are some actions you can take to recruit and retain top talent.
First, let’s look at the typical staffing scenario in a dental practice. The front office staff person gives two weeks’ notice. The practice scrambles to hire a...Read More
Missed appointments, no-shows, and last-minute cancellations are not acceptable for any type of business. They are especially detrimental when appointments are the basis of business revenue.
If your practice is grappling with these challenges, maybe it’s because you are not doing enough to prevent the cancellations in the first place.
Remember that missed appointments, no-shows and...Read More
We cannot overemphasize how important it is to provide a positive patient experience.
When it comes to patient experience, the relationship is everything.
This time-tested adage is still spot-on: “First impressions are the most lasting.”
Your staff should strive to create a positive, memorable experience even before the patient visits your dental practice.
When a new patient calls...Read More
In my consulting practice, I always begin work with new clients by doing a comprehensive practice analysis. An important component of this analysis is reviewing key financial metrics. One of those is the “age” of pending insurance claim payments. Recently, I was astonished to discover that one of my new clients had over $300,000 in unpaid insurance claims—some of which were more than 15 months...Read More
Developing high-performing teams with deeply engaged employees is well worth the effort. A large Gallup workplace analysis concluded that business units with highly engaged employees resulted in 21% greater profitability. Even more impressive is that those departments with highly engaged teams had 59% less turnover and 41% reduction in absenteeism. They also found a 10% increase is customer...Read More
Do you and your staff interact exactly the same way with all of your patients? If so, then your dental practice is missing out on opportunities to improve patients’ connections and boost treatment acceptance rates. A 2016 study conducted at the University of New Mexico Dental School indicated that “determination of patient personality type results in better patient communication...Read More
Do you think that offering training opportunities to your dental practice employees is a waste of money that will only result in your staff moving on to other jobs? According to the Society for Human Resources Management (SHRM), research has shown that the opposite is true—providing development opportunities for employees actually reduces staff turnover. SHRM goes on to say that “Employee...Read More