After The Storm, Its Time To Rebuild Your Culture
As a dental manager, you will have dealt with a lot recently to make significant changes to your practice to provide quality care and top-class patient experiences, within the new requirements and guidelines laid out by the various health- dental organizations as well as your state and city. It’s not been easy, but hopefully, you have managed to weather the storm to get your practice back into an effective working rhythm that ensures a good flow of patients continues to come through your door every day.
Focus on the future
Your recent leadership efforts will have been channeled into making the required changes to your practice, as quickly as possible. But now that you have those in place, its time to think about your broader organizational culture. It is common when in periods of massive upheaval or crisis to be all consumed by those events and treat everything else as an awkward distraction, however, successful organizations can manage crises and stay focused on the future. So, what should you do?
Establish and share a clear mission and vision with all staff. This is always a good exercise to set the tone for all employees. You may even already have one and it may be enough to remind the team and introduce to any new members, or perhaps you need to adapt it a little to fit the post COVID world.
Create a Positive Culture. This is mission-critical, as you seek to get beyond recent negativity and pessimism. It is easy for negativity and uncertainty to flourish in a crisis time, manifesting with idle gossip. Now is the time to reaffirm your openness as a leader to answer any questions the team has.
Recognize Achievement. Recognition is a strong motivator for employees, as studies have shown. It enhances productivity and reduces staff turnover as happy employees tend to stay with you longer. Your team has put in a lot to get through these last few months, so recognizing them is key.
Promote a culture of growth and learning. Employees who continuously learn and improve their skills become more engaged and more productive. This leads to improved patient experiences, which enhances patient loyalty, and increases the likelihood of referrals.
Elearning is a tool for growth and it’s safe and easy.
Chances are your training programs have been paused recently. My company, NGT Academy is one of the very few turnkey-Learning Management System providers that specializes in the dental industry. We provide a full technical ELearning infrastructure platform that’s easy to use for both employees and managers, as well as our specially curated library of dental-specific course work. With Elearning, you can resume your training in a safe and easy individualized manner. And ELearning typically costs less than 30% of conventional in-person training!
Check out our extensive course library
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We have helped small and large practices improve efficiency and profitability and would love to work with your team to do the same
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