Rebuild Your Culture Focusing On The Future
After The Storm, Its Time To Rebuild Your Culture As a dental manager, you will have dealt with a lot recently to make significant changes to your practice to provide quality care and top-class patient experiences within the new requirements and guidelines laid out by the various health- dental organizations and your state and city. It’s not been easy, but hopefully, you have managed to...Read More
It Is Time to Consider Switching to Virtual Learning
Online training has come a long way in the last two decades. With the plethora of e-learning authoring tools that have emerged, virtual learning is more effective and engaging than ever before. It’s also much more cost-effective than conventional classroom-based training. Following are just some of the advantages of e-learning over in-person training. Significant cost reduction. The...Read More
3 Tips To Supercharge Your New Patient Calls
We cannot overemphasize how important it is to provide a positive patient experience. When it comes to patient experience, the relationship is everything. This time-tested adage is still spot-on: “First impressions are the most lasting.” Your staff should strive to create a positive, memorable experience even before the patient visits your dental practice. When a new patient calls...Read More
Mindset for High Performance Dental Clinic: A Winning Mindset Is Paramount for Success
When we think about excellent employees, most of us focus on skills, experience, and abilities. All of these are, of course, important. But the real game-changer in terms of employee performance is their mindset (i.e., outlook and attitude). A well-known Stanford psychologist, Dr. Carol Dweck, studied student achievement for a couple of decades. She discovered that students fell into two...Read More
Customer Service Commitment: A Crucial Element
Many health care providers wince when they hear their patients described as customers. But, the bald truth is that dental patients are precisely that–consumers. And they have high expectations. Are you and all of your employees doing everything possible to provide stellar customer service to your patients? If not, a lack of emphasis in this area may be impacting your bottom line....Read More
Bring Your “A” Game to HIPAA Compliance
Are you and your dental clinic staff thoroughly steeped in HIPAA compliance? If so, that’s terrific. You can rest easy knowing you’re not at risk for HIPAA violations—the fines for which can be frighteningly high. If you’re unsure whether you’re totally on top of HIPAA compliance, see if you can answer the following questions correctly. Your success, or lack of success, will be a good...Read More
Improved Patient Experience Starts With The Dental Office Receptionist
Your Dental Office Receptionist Make a Lasting First Impression First impressions are important. When patients are walking into the waiting room, have that area reflect the practice’s attitude toward overall patient comfort. It should be clean, calm, and relaxing. This also reflects on the receptionist’s appearance. To establish a lasting and professional impression, receptionists...Read More
The Value of HR Skills For Your Dental Practice Manager
HR Skills For Your Dental Practice Manager If you’re a dental practice owner, the following real-world headlines might give you some heartburn. U.S. Department of Labor investigation results in Tennessee dental practice paying $50,000 in back wages and liquidated damages (US Department of Labor) Company to pay $584,000 for firing employees who demanded overtime (Washington Post) Court orders...Read More