I’ve been providing business services for dental and healthcare practices for almost ten years. My experience includes work as an Executive Business Coach at a well known consulting firm, Director of Operations for a private dental office, managing multi locations (a 7-office dental organization), and consulting for individual clients in my own organization—NGT Partners.
My first e-learning project was more than 10 years ago. I was an executive team member of a $45 million internet shipping platform with a global reach. Our main challenge, then? Definitely, employee training.
We quickly understood that the only way to provide exceptional customer service to our existing clients and close more new sales, was by ramping up employee training globally, with a faster cycle. The company developed multi-language online training. The results were unprecedented. Customer satisfaction went through the roof, our key performance indicators were bright green and the financial savings from the shift to e-learning were considerable. The cost reductions and efficiency were especially notable when the company decided to scale up the business model, opening more locations with more people.
Fast forward a few years. While working as Director of Operations for a multi-site private dental practice, I realized that the dental industry had similar training challenges related to employee on-boarding, customer service, sales and scalability. Yet I found no high-quality online training options targeted specifically for dental offices.
I combined my previous e-learning experience with my in-depth knowledge of dental office operations, creating dentalofficecourses.com. Our unique suite of online courses is designed to address the most common pain points in a dental practice. These 30-minute courses are relevant and interactive, for maximum engagement and knowledge retention. Each course also includes assessments and post-training job aids.
Would you like to learn more how we can support your organization growth? Let’s talk! Email me here – Contact Us