3 Tips To Supercharge Your New Patient Calls
We cannot overemphasize how important it is to provide a positive patient experience. When it comes to patient experience, the relationship is everything. This time-tested adage is still spot-on: “First impressions are the most lasting.” Your staff should strive to create a positive, memorable experience even before the patient visits your dental practice. When a new patient calls...Read More
Exceptional Customer Service in Your Dental Office
Weave a commitment to customer service into the fabric of your organizational culture I recently read an article in Forbes magazine on customer service. The article notes that “Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” We couldn’t agree more. All employees in your dental clinic should understand the...Read More
Customer Service Commitment: A Crucial Element
Many health care providers wince when they hear their patients described as customers. But, the bald truth is that dental patients are precisely that–consumers. And they have high expectations. Are you and all of your employees doing everything possible to provide stellar customer service to your patients? If not, a lack of emphasis in this area may be impacting your bottom line....Read More
Improved Patient Experience Starts With The Dental Office Receptionist
Your Dental Office Receptionist Make a Lasting First Impression First impressions are important. When patients are walking into the waiting room, have that area reflect the practice’s attitude toward overall patient comfort. It should be clean, calm, and relaxing. This also reflects on the receptionist’s appearance. To establish a lasting and professional impression, receptionists...Read More