Diversity: How Well Does Your Practice Reflect Today’s America?
Diversity and Inclusion: A Leadership Conversation. This year, 2020, will be memorable for many reasons. One notable area is the increased awareness of diversity in our society, including diversity in the workplace. The United States continues to become increasingly diverse, as we know. But, this change isn’t always reflected in the way we manage the dental practice workplace. The...Read More
Dental Reviews and Testimonials Will Equal To New Patients
Let Your Patients Speak For And Grow Your Practice If you have recently gone out to dinner at a new restaurant or are planning a Black Friday purchase, then chances are you have consulted online reviews and testimonials. We all do it! It’s become the new word of mouth and an essential part of your dental practice marketing strategy. Studies show that a whopping 88% of people trust online...Read More
Effective Recruitment, An Investment In Your Dental Practice
Whether or not you’re recruiting new employees at this exact moment, there will soon come a time when you’ll need to hire new staff. Many dental practice managers struggle with hiring, seeing it as a time-consuming task that drags you away from your normal daily responsibilities and puts pressure on the rest of your team as you try to manage short-handed. However, there is a...Read More
Cross-Training Is Key To Manage Absenteeism
A dental practice needs well-trained experts in their traditional, assigned roles. But, cross-training is an inexpensive investment that will save the day. Cross-Training Your Team To Manage Around The Challenges of Absenteeism In a well-known quote, William Cowper once said, ‘variety is the spice of life, that gives it all its flavor,’ a common saying that applies to all aspects...Read More
It Is Time to Consider Switching to Virtual Learning
Online training has come a long way in the last two decades. With the plethora of e-learning authoring tools that have emerged, virtual learning is more effective and engaging than ever before. It’s also much more cost-effective than conventional classroom-based training. Following are just some of the advantages of e-learning over in-person training. Significant cost reduction. The...Read More
Strategies for Reducing Staff Turnover
While helping dental businesses to thrive and grow over the past decade, I’ve found that there’s one challenge that plagues nearly all of my clients—staff turnover. Below are some actions you can take to recruit and retain top talent. First, let’s look at the typical staffing scenario in a dental practice. The front office staff person gives two weeks’ notice. The practice scrambles to hire a...Read More
Maximize Cash Flow and Revenue: Dental Office Best Practices
In my consulting practice, I always begin work with new clients by doing a comprehensive practice analysis. An important component of this analysis is reviewing key financial metrics. One of those is the “age” of pending insurance claim payments. Recently, I was astonished to discover that one of my new clients had over $300,000 in unpaid insurance claims—some of which were more than 15 months...Read More
Bring Your “A” Game to HIPAA Compliance
Are you and your dental clinic staff thoroughly steeped in HIPAA compliance? If so, that’s terrific. You can rest easy knowing you’re not at risk for HIPAA violations—the fines for which can be frighteningly high. If you’re unsure whether you’re totally on top of HIPAA compliance, see if you can answer the following questions correctly. Your success, or lack of success, will be a good...Read More
Creating a Strong Culture in Your Dental Practice
Mention “culture” to many dentists and it brings back dental school memories. Dental office culture s a personality that defines what it’s like to work there, how the staff treats their patients, and what the staff’s fundamental beliefs and work ethics are. One of the challenges of growth in dental businesses, whether in one or multiple locations, is maintaining the...Read More