Diversity: How Well Does Your Practice Reflect Today’s America?
Diversity and Inclusion: A Leadership Conversation. This year, 2020, will be memorable for many reasons. One notable area is the increased awareness of diversity in our society, including diversity in the workplace. The United States continues to become increasingly diverse, as we know. But, this change isn’t always reflected in the way we manage the dental practice workplace. The...Read More
Dental Practice – Is It Time To Expand?
. B. AKey Performance Indicators and Your Dental Practice When running a dental practice, specific measures can help you understand practice performance. These metrics or key performance indicators are useful to evaluate your practice’s performance. And, if you would be considering the acquisition of another dental practice. There are infinite metrics that you could identify and...Read More
Rebuild Your Culture Focusing On The Future
After The Storm, Its Time To Rebuild Your Culture As a dental manager, you will have dealt with a lot recently to make significant changes to your practice to provide quality care and top-class patient experiences within the new requirements and guidelines laid out by the various health- dental organizations and your state and city. It’s not been easy, but hopefully, you have managed to...Read More
Mindset for High Performance Dental Clinic: A Winning Mindset Is Paramount for Success
When we think about excellent employees, most of us focus on skills, experience, and abilities. All of these are, of course, important. But the real game-changer in terms of employee performance is their mindset (i.e., outlook and attitude). A well-known Stanford psychologist, Dr. Carol Dweck, studied student achievement for a couple of decades. She discovered that students fell into two...Read More
Exceptional Customer Service in Your Dental Office
Weave a commitment to customer service into the fabric of your organizational culture I recently read an article in Forbes magazine on customer service. The article notes that “Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” We couldn’t agree more. All employees in your dental clinic should understand the...Read More
Creating a Strong Culture in Your Dental Practice
Mention “culture” to many dentists and it brings back dental school memories. Dental office culture s a personality that defines what it’s like to work there, how the staff treats their patients, and what the staff’s fundamental beliefs and work ethics are. One of the challenges of growth in dental businesses, whether in one or multiple locations, is maintaining the...Read More
How Do You Become a Dental Office Manager?
It’s no surprise that dental office management appeals to many dental professionals. Dental office managers are one of the leaders in the practice. They oversee the day-to-day operations of the dental office so that dentists can concentrate on patient care. Managers’ wide-ranging duties may include supervising staff, maintaining appointment schedules, coordinating patient treatment and...Read More