dental office culture Tag

Mindset for High Performance Dental Clinic: A Winning Mindset Is Paramount for Success

When we think about excellent employees, most of us focus on skills, experience, and abilities. All of these are, of course, important. But the real game-changer in terms of employee performance is their mindset (i.e., outlook and attitude). A well-known Stanford psychologist, Dr. Carol Dweck, studied student achievement for a couple of decades. She discovered that students fell into two...Read More

Exceptional Customer Service in Your Dental Office

Weave a commitment to customer service into the fabric of your organizational culture I recently read an article in Forbes magazine on customer service. The article notes that “Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired.” We couldn’t agree more. All employees in your dental clinic should understand the...Read More

Creating a Strong Culture in Your Dental Practice

Mention “culture” to many dentists and it brings back dental school memories. Dental office culture s a personality that defines what it’s like to work there, how the staff treats their patients, and what the staff’s fundamental beliefs and work ethics are. One of the challenges of growth in dental businesses, whether in one or multiple locations, is maintaining the...Read More